Privacy Policy

Welcome to Bistro Qelin’s Privacy Policy

This policy explains how Bistro Qelin collects, uses, and protects your personal data when you visit our website or interact with our venue. We are committed to transparency and safeguarding your privacy at every step of your journey with us.

All gambling at Bistro Qelin is strictly offline, chip-based social entertainment. No online betting, deposits, withdrawals, or cash winnings occur through our website or on our premises. This policy applies to information collected through our website and in-person interactions at our London venue.

This privacy policy is effective as of 9 September 2026. We may update this policy from time to time; any changes will be posted on this page with a revised effective date.

Information We Collect

We collect personal data that you voluntarily provide to us, as well as certain information automatically collected when you use our website. We never collect financial data because no monetary transactions occur online or in the casino lounge.

Contact information: name, email address, phone number, and postal address when you make a reservation or enquiry.
Reservation details: date, time, party size, and any special requests you share with our team.
Website usage data: IP address, browser type, pages visited, and time spent on pages.
Communication records: emails, phone calls, or messages you send to us.

How We Use Your Information

We use your personal data to provide and improve our services, communicate with you, and ensure a seamless experience at our venue. No data is used for online gambling or financial transactions.

To manage reservations and respond to enquiries.
To send you important updates about your visit or our services, with your consent where required.
To improve our website and services through analytics.
To comply with legal obligations.

Cookies and Analytics

Cookie Usage

Our website uses cookies to enhance your browsing experience and to analyse site traffic. No cookies are used for online gambling or financial transactions.

Essential cookies: necessary for the website to function properly.
Analytics cookies: help us understand how visitors interact with the site, using aggregated and anonymised data.
You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.

Analytics Tools

We use third-party analytics services, such as Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way that does not identify individuals. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website. Analytics data is used solely to improve our website and services.

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described in this policy. No data is shared for online gambling or financial transaction purposes.

We may share data with trusted service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements.
We may disclose data when required by law or to protect our rights and safety.
No data is sold or used for gambling-related marketing.

Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Data is stored on secure servers with restricted access. We regularly review our security practices. No financial data is stored because no monetary transactions occur.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Reservation data is typically kept for 12 months after your visit. Enquiry data is kept for 6 months after resolution. After the retention period, data is securely deleted or anonymised. Specific retention periods are examples and may vary based on legal requirements.

Your Rights and Contact Information

Your Data Protection Rights

Under UK data protection law, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability. These rights are subject to legal limitations.

You may request a copy of the personal data we hold about you.
You may ask us to correct any inaccurate data.
You may request deletion of your data, subject to legal obligations.
You may withdraw consent at any time where processing is based on consent.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.

Email: [email protected]

Phone: +44 7918 352 764

Address: 12 Savoy Row, London WC2R 0EU, United Kingdom

Offline Gambling Disclaimer

Bistro Qelin operates exclusively as an offline, chip-based social entertainment venue. No online gambling, betting, deposits, withdrawals, or cash winnings are offered or facilitated through our website or premises.

All casino-style games are played with chips that have no monetary value. No personal data is used for any online gambling or financial transaction purposes. This policy is consistent with our commitment to responsible, offline entertainment.